jlace Privacy Policy – How We Handle Your Personal Data

When you register an account on jlace, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. During normal use of the platform, we also automatically collect technical data such as your device type, browser version, IP address, session timestamps, and pages visited. Payment transactions processed through our PHP deposit channels generate transaction records that are stored securely and linked to your account for verification and dispute resolution purposes. If you contact our support team, the content of those communications — including any attachments or screenshots you share — is retained to help us resolve your query and improve our service. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable Philippine regulations. All data collection is limited to what is genuinely necessary to operate the platform safely and in compliance with the law. You can review the full list of data categories we hold by submitting a data access request through our support contact.

The personal data we collect is used primarily to operate and maintain your jlace account — including processing deposits in Philippine pesos, crediting bonuses from the Promotion page, and recording gameplay activity for account history purposes. We use your contact details to send you important account notifications such as deposit confirmations, security alerts, and updates to our terms or this privacy policy. Technical and behavioural data helps us identify and fix platform issues, optimise the mobile experience, and detect unusual activity that may indicate fraud or unauthorised access. We do not use your personal data to build advertising profiles or sell your information to third-party marketers — your data stays within the jlace platform ecosystem. Where we are legally required to do so, we may use your data to comply with regulatory obligations, respond to lawful requests from Philippine authorities, or fulfil anti-money laundering verification requirements. Any automated decision-making that affects your account — such as fraud detection flags — can be reviewed by our team upon request. If you wish to opt out of non-essential communications, you can update your preferences through your account settings or by contacting support.

jlace does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those specific functions. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In the event of a legal obligation — such as a court order, regulatory investigation, or request from the National Privacy Commission of the Philippines — we may be required to disclose certain account information. If jlace undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance with the option to close your account if you do not consent. We will never disclose your data to other players or members of the public. Any disclosure outside the scenarios described here requires your explicit prior consent.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations — typically up to five years following account closure, in line with standard financial record-keeping requirements in the Philippines. Data that is no longer needed is securely deleted or anonymised so it can no longer be linked back to you. jlace uses industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), access controls that limit who within our team can view personal data, and regular security reviews of our systems. Your account is protected by a password that only you should know — we strongly recommend using a unique, strong password and not sharing it with anyone. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use the service with an understanding of that inherent risk. If you suspect unauthorised access to your account, contact our support team immediately using the details in the footer.

As a registered member based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) regarding the personal information we hold about you. You have the right to access a copy of your personal data, request corrections to any inaccurate or outdated information, and ask us to delete data that is no longer necessary for the purposes it was collected — subject to any legal retention obligations. You may also object to certain types of processing, such as the use of your data for direct marketing, and request that we restrict processing while a complaint or correction request is being resolved. To exercise any of these rights, contact our support team using the email address listed in the footer — we will respond within a reasonable timeframe and no later than the period required by applicable law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such requests seriously and will never penalise you for exercising your legal rights. For more information about how your account data is managed day-to-day, visit the FAQ page.

jlace may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the revised policy will be published on this page with an updated effective date, and registered members will be notified through their account contact details. Your continued use of the platform after any update constitutes acceptance of the revised policy — if you do not agree with the changes, you should stop using the platform and contact us to close your account. We recommend checking this page periodically so you are always aware of how your data is being handled. Previous versions of this policy are not archived publicly but may be requested through our support team. This policy was last reviewed in 2025 and applies to all members using the jlace platform from the Philippines. For any privacy-related questions not covered here, the FAQ page or our support contact in the footer are the best places to start.